Payments and Cancellations
How to Pay
A non-refundable deposit is taken at time of booking and then we will contact you with more information and an invoice to pay the remaining balance. Paying the remaining balance is possible via bank transfer.
All trips must be paid for in full by 6 weeks (42 days) before the trip begins. Failure to pay the invoice within this time frame will result in your place being canceled.
How to Cancel
All cancellations need to be in writing; send us an email at info@snowstormadventures.com.
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The deposit is non-refundable.
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If you cancel more than 6 weeks from the start of your trip or service:
We will refund you any balance paid beyond the deposit.
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If you cancel between 6 weeks (42 days) and 4 weeks (28 days) from the start of your trip or service:
We will refund you for any costs you have paid beyond 50% of the total trip cost or service cost. (For example, if the trip costs £2,000 and you have already paid £1,300 then we can refund you £300).
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We can also supply you a letter that details what we refunded that you can use to help you claim the rest from your travel insurance.
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If you cancel less than 2 weeks (28 days) from the start of your trip or service:
Then unfortunately there is no refund.
But we can supply you with a cancellation letter that details this to help you with the process of talking to your travel insurance company to reclaim the costs according to their policy.
What if the weather is terrible, the trains break down, I’m sick or something else happens?
Our trips are adventure travel. That means there are factors that are more likely to affect the type of trip or service we offer more than other trips of services you could purchase. Adventure travel is never without some element of risk.
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Some of these factors include, but are not limited to, weather or transport disruption. Particularly our destinations which are more off-the-beaten track and have very limited accessibility options in terms of public or private transport.
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We are not liable if your attendance, or our provision of your trip or service, is disrupted because of these factors beyond our control, for example but not limited to, public transport disruption.
However we will, of course, try to be helpful and accommodating and work with you to find an alternative solution.
But ultimately, if you cannot attend a trip because of factors outside normal control, we are not liable and cannot refund you for your trip or service.
We can provide you with a letter detailing this which you can use to help you claim from your insurance.
What if Snowstorm Adventures has to cancel?
We will do everything we can think of to not cancel your trip. First we will try to provide a comparable alternative, and we reserve the right to make changes to itinerary.
But, if we do ultimately have to cancel your trip or service, we will refund the fees you paid to us in full.
We are not liable or responsible for any costs you have made extra to your booking, for example flights or transport to get you to the trip or extra equipment purchased for the trip. For these costs, you must either use them some other way according to your imagination or use your travel insurance to claim back expenses.
Notes on refund currencies
We are a Norwegian company and we price and trade in Norwegian kroner (NOK). If you have paid with an international currency, we are not liable for fluctuations in exchange rate. We issue refunds in Norwegian Kroner relative to the price set in Norwegian Kroner.